customer centricity

6 09, 2016

3 tips to create powerfully positive customer experiences
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3 tips to create powerfully positive customer experiences

BIg Data, customer insights, customer service experience, data insights, database, digital, measurement, strategy planning

3 tips to create powerfully positive customer experiences

By Anton Buchner|2021-06-10T04:13:42+10:00September 6th, 2016|BIg Data, customer insights, customer service experience, data insights, database, digital, measurement, strategy planning|0 Comments

Are you focussed on making customers enjoy their shopping experiences with you, talk to their friends and social media connections about your service, [...]

22 01, 2014

Will Australian retail service smiles remain skin deep?

By Anton Buchner|2021-06-10T04:13:56+10:00January 22nd, 2014|customer engagement, customer insights, customer loyalty, marketing, sustainable|0 Comments

I read a recent Customer Centricity Index (CCI) report by dunnhumby that measures customer's perceptions of how well retailers meet their [...]